This Privacy Policy explains what information Klevo, Inc. ("Klevo", "we", "us") collects when you visit our website or use our products, how we use that information, and the choices and rights you have.
Data we collect
- Account data: name, email, company, role, and password hash.
- Contact data you import: details about your customers and leads (name, phone number, email, message history).
- Usage data: device, browser, IP address, pages viewed, and product events.
- Payment data: handled by our payment processor; we never store full card numbers.
Google Calendar data
Klevo requests access to Google Calendar only after a user explicitly chooses to connect their Google account.
We use Google Calendar data solely to provide calendar scheduling and appointment management features, including:
- Displaying the user's available calendars.
- Reading calendar availability to prevent double-bookings.
- Creating calendar events when appointments are booked.
- Updating calendar events when appointments are rescheduled.
- Deleting or cancelling calendar events when appointments are cancelled.
Google Calendar data is used only to provide these requested features and is never used for advertising or sold to third parties.
Google API Services User Data — Limited Use
Klevo's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Specifically, Klevo does not transfer Google Workspace or Google user data (including Google Calendar data) to any third-party AI or machine-learning service, and we do not use Google user data to develop, improve, or train generalized or non-personalized AI/ML models. Google user data is not sold, and it is not used for advertising.
Klevo does use a third-party AI provider (OpenAI) to power WhatsApp conversation features (for example, AI agents and chatbot responses inside the user's WhatsApp inbox). This AI integration processes WhatsApp Business message content only and does not receive Google user data of any kind. Per OpenAI's API data usage policy, data submitted through the OpenAI API is not used to train OpenAI's models.
Sharing of Google user data
Klevo does not sell Google user data.
Google Calendar data is only used within the services requested by the user.
We do not share Google Calendar data with third parties except:
- when required to provide the requested service,
- when required by law,
- or when explicitly authorized by the user.
Google Calendar data is never used for advertising or marketing purposes.
WhatsApp Business data
Klevo integrates with the WhatsApp Business Platform (via Meta's WhatsApp Business Messaging and WhatsApp Business Management APIs) only after a user explicitly connects their WhatsApp Business Account to Klevo.
We use WhatsApp Business data solely to provide messaging, customer engagement, and account management features, including:
- Sending and receiving messages between the user's business and their end customers.
- Displaying conversation history within the user's Klevo inbox.
- Managing message templates, phone numbers, and WhatsApp Business Account settings on the user's behalf.
- Delivering automations, broadcasts, chatbots, and AI agent responses configured by the user.
- Providing delivery, read, and engagement analytics for messages the user sends.
WhatsApp Business data is used only to provide these requested features and is never used for advertising or sold to third parties.
Sharing of WhatsApp Business data
Klevo does not sell WhatsApp Business data.
WhatsApp Business data is only used within the services requested by the user.
We do not share WhatsApp Business data with third parties except:
- with Meta / WhatsApp as required to deliver messages and operate the WhatsApp Business Platform,
- when required to provide the requested service,
- when required by law,
- or when explicitly authorized by the user.
WhatsApp Business data is never used for advertising or marketing purposes outside of the messaging campaigns the user themselves configures and sends to their own opted-in contacts.
Third-party AI service providers
Klevo uses one third-party AI provider, OpenAI, on its standard API tier, to power AI features inside the WhatsApp channel (AI agents, chatbot replies, and message drafting). Only WhatsApp Business message content and configuration the user themselves supplies are sent to OpenAI to generate responses.
Google Workspace user data (including Google Calendar data) is never transferred to OpenAI or to any other third-party AI or ML service, and is never used to train, fine-tune, or improve AI/ML models — Klevo's own or any third party's. Per OpenAI's API data policy, data submitted via the OpenAI API is not used to train OpenAI models.
User accounts
You are responsible for safeguarding your account credentials and for any activity that occurs under your account. You can update or delete your account at any time from your workspace settings or by contacting support.
Contact data
Data about your end customers is processed by Klevo on your behalf. You remain the data controller; we are the data processor. We will never sell or use this data to train models for other customers.
Cookies
We use a small number of essential cookies to keep you signed in and to measure aggregate product usage. You can disable non-essential cookies from your browser at any time.
Security
All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Production access is restricted to a small set of authorized engineers and audited. We run continuous security monitoring and a responsible disclosure program.
Third-party services
We rely on a limited number of sub-processors for hosting, email delivery, error tracking, WhatsApp Business API access, and payments. A current list is available on request.
Your rights
- Access, correct, or delete your personal data.
- Export your data in a portable format.
- Object to or restrict certain processing.
- Lodge a complaint with your local data protection authority.
Contact
Questions about this policy? Email contactus@klevoai.com and we'll respond within 3 to 5 days.